Privacy Policy

1. Introduction

Titan Lead Group, Inc. ("Titan Lead Group," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our websites, use our services, or otherwise interact with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our owned and operated websites, use our lead generation platform, or engage with our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address
• Service Request Details: Information about the services you are seeking (e.g., home service needs, insurance quotes, legal assistance)
• Account Information: Username, password, and other registration details for our platform
• Communication Data: Messages, inquiries, and feedback you submit through our forms or customer support channels
• Financial Information: Payment details provided for purchasing leads or services through our platform

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixels, and similar technologies

2.3 Information from Third Parties

We may receive information about you from our business partners, advertising networks, analytics providers, and public databases to supplement the information we collect directly.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Lead Generation and Distribution: To match consumers with relevant service providers based on their expressed needs and preferences
• Service Delivery: To operate, maintain, and improve our platform and services
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Marketing: To send promotional materials and offers, with your consent where required by law
• Analytics and Improvement: To analyze usage patterns, monitor performance, and enhance user experience
• Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, investigate, and prevent fraudulent or unauthorized activity

4. Lead Data Handling

As a lead generation company, we collect consumer information through our owned and operated websites and partner sources. This information is shared with our network of vetted service providers ("buyers") to connect consumers with the products or services they have expressed interest in.

When you submit a request through one of our websites or forms, your information may be shared with one or more service providers who can fulfill your request. These providers are contractually obligated to handle your data in accordance with applicable privacy laws.

We employ a ping-post system where lead data is distributed through a real-time bidding process. Your personal identifying information is not shared during the "ping" phase — only anonymized qualifying attributes are used to determine interest and pricing. Full lead data is only transmitted to the winning buyer during the "post" phase.

5. TCPA Compliance

Titan Lead Group is committed to full compliance with the Telephone Consumer Protection Act (TCPA) and related regulations. Our practices include:

• Obtaining prior express written consent before any telemarketing calls or text messages are made to consumers
• Clearly disclosing the purpose of data collection and identifying the parties who may contact the consumer
• Honoring all opt-out and do-not-call requests promptly
• Maintaining records of consent for all lead transactions
• Ensuring our buyers and partners comply with TCPA requirements in their outreach efforts
• Implementing one-to-one consent standards in compliance with FCC regulations

6. CCPA / CPRA Rights (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions
• Right to Correct: You may request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: You may opt out of the sale or sharing of your personal information
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights
• Right to Limit Use of Sensitive Personal Information: You may limit the use and disclosure of sensitive personal information

To exercise any of these rights, please contact us at privacy@titanleadgroup.com or use the contact information provided at the bottom of this policy. We will respond to verified requests within 45 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertising. The types of cookies we use include:

• Essential Cookies: Necessary for the basic functionality of our websites
• Analytics Cookies: Help us understand how visitors interact with our sites (e.g., Google Analytics)
• Advertising Cookies: Used to deliver relevant advertisements and track campaign performance
• Functional Cookies: Remember your preferences and settings

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our websites.

8. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

• Service Providers / Lead Buyers: Businesses that have contracted with us to receive consumer leads matching their service offerings
• Technology Partners: Third-party providers who help us operate our platform, process payments, and analyze data
• Advertising Partners: Networks and platforms used for marketing and retargeting purposes
• Legal and Regulatory: When required by law, court order, or regulatory request, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

9. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Lead Data: Retained for a maximum of 90 days in our active systems, after which it is archived or deleted
• Account Information: Retained for the duration of your account and for a reasonable period thereafter
• Consent Records: Retained for a minimum of 5 years in compliance with TCPA requirements
• Analytics Data: Retained in aggregated, anonymized form indefinitely

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate steps to delete such information.

12. Third-Party Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, or wish to exercise your privacy rights, please contact us: